FAQs
Yes, a deposit of 25% of the total balance is payable on booking.
The balance is payable 12 weeks before arrival. If the booking is made within 12 weeks of your arrival date the full balance is payable on booking.
Payment can is made by BACS after reservation is made and by quoting the booking reference, bank details will be emailed to you with the booking reservation confirmation.
Technically yes, for 24 hours. When you book you have 24 hours to make payment by BACs and firmly fix the booking, after 24 hours the dates are available for others to book.
This is to help recover costs in the event of significant damage to the property or its furnishings. The security deposit will be refunded subject to a damage claim being received, 7 days after your departure. Please bear in mind that it can take 3-5 working days for this payment to appear in your account.
All bedding and towels are provided.
Up to 2 dogs are permitted at a cost of £20 per dog per week.
Arrival is at 4pm and departure is 10am.
Pentire is a strictly no smoking property.
Details will be emailed to you on receipt of the final balance.
Yes, this will be sent on receipt of the final balance together with contact details for the owner and housekeeper.
Yes, up to 12 weeks before arrival by contacting the property owner by email or phone. An administration charge of £25 will be charged for amendments to your booking.
You must contact the owner in writing to advise of the cancellation and the reason why. If the cancellation is made more than 12 weeks before your arrival date your deposit will be refunded. If the cancellation is within 12 weeks of your arrival date (& the full balance has been paid) a refund will only be payable if the property is re-let for the duration of your trip. An administration charge of £25 will be made for cancellations.
In the first instance you should contact the housekeeper who’s details will be provided in your arrival pack (they are also in the property).
No, we do recommend you take out holiday insurance to protect you in the event of cancellation or damage.
In the event of a complaint about any aspect of the premises or the service provided you must bring this to the attention of the owner at the earliest opportunity (between 0800 and 2000) in order to give the owner the opportunity to remedy the cause of the complaint. Any verbal notification must be put in writing within 21 days of the end of your stay at the property. All such complaints should include all relevant information together with your booking reference Failure to do so will affect our ability to investigate your complaint, and will affect your rights under this contract.
